Most of our work is made to order by commission. 

There are no returns for custom pieces made to order. If the results are materially or significantly different than the signed drawing for approval, we will make a new piece to the correct specifications. 

All of the ceramic works are made by hand. Variations occur naturally, and no two pieces will ever be identical.

A tolerance of  +/- 1/2″ or  +/- 1″ is applicable to all works depending on the scale. 

Lead times are as stated on invoices. Our intent is deliver early or on time. However, due to the nature of this process, failure does occur and pieces need to be made a second time. If this happens, we will notify you as soon as possible and advise of any delays. 

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